Ernakulam Public Library OPAC

Online Public Access Catalogue


CUSTOMER TO HUMAN : CX Factor in Modern Business (Record no. 183312)

MARC details
000 -LEADER
fixed length control field 01490nam a22002417a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210322b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780670095650
037 ## - SOURCE OF ACQUISITION
Terms of availability Purchased
Note Prism Books, Kadavanthra
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number MUR/CU
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Murali Balaraman
245 ## - TITLE STATEMENT
Title CUSTOMER TO HUMAN : CX Factor in Modern Business
250 ## - EDITION STATEMENT
Edition statement 1
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. USA
Name of publisher, distributor, etc. Viking
Date of publication, distribution, etc. 2021/01/01
300 ## - PHYSICAL DESCRIPTION
Size of unit 327
500 ## - GENERAL NOTE
General note Customer to human stems from Murali balraman's extensive experience in customer experience and customer Centricity. Murali took a pledge to give back his life's lessons many years ago and this book marks a step in that direction. It is filled with stories and experiences, to evoke the reader's interest and ideas that impact an organization or business. Every business has a customer, big or small, and that customer is the business's most important asset. Whether you are a start-up or an established business there is something for you in this book. It contains trends, insights, methods and technologies laid out in an easy-to-read format and is relevant for anyone seeking well-researched information in this field. It is also filled with invaluable stories on inspirational customer experiences (CX), agnostic to which industry you belong to.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Business & Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Business Strategy
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer Services
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Management of distribution marketting
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Lending
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Inventory number Total Checkouts Total Renewals Full call number Barcode Date last seen Date last checked out Price effective from Koha item type
    Dewey Decimal Classification     Non-fiction Ernakulam Public Library Ernakulam Public Library General Stacks 2021-03-20 Purchased 599.00 KC-20-CRB-6249,2021/03/18 6 7 658.812 MUR/CU E196200 2023-08-02 2023-08-02 2021-03-20 Lending