CUSTOMER TO HUMAN : CX Factor in Modern Business (Record no. 183312)
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000 -LEADER | |
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fixed length control field | 01490nam a22002417a 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 210322b xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780670095650 |
037 ## - SOURCE OF ACQUISITION | |
Terms of availability | Purchased |
Note | Prism Books, Kadavanthra |
041 ## - LANGUAGE CODE | |
Language code of text/sound track or separate title | English |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Item number | MUR/CU |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Murali Balaraman |
245 ## - TITLE STATEMENT | |
Title | CUSTOMER TO HUMAN : CX Factor in Modern Business |
250 ## - EDITION STATEMENT | |
Edition statement | 1 |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc. | USA |
Name of publisher, distributor, etc. | Viking |
Date of publication, distribution, etc. | 2021/01/01 |
300 ## - PHYSICAL DESCRIPTION | |
Size of unit | 327 |
500 ## - GENERAL NOTE | |
General note | Customer to human stems from Murali balraman's extensive experience in customer experience and customer Centricity. Murali took a pledge to give back his life's lessons many years ago and this book marks a step in that direction. It is filled with stories and experiences, to evoke the reader's interest and ideas that impact an organization or business. Every business has a customer, big or small, and that customer is the business's most important asset. Whether you are a start-up or an established business there is something for you in this book. It contains trends, insights, methods and technologies laid out in an easy-to-read format and is relevant for anyone seeking well-researched information in this field. It is also filled with invaluable stories on inspirational customer experiences (CX), agnostic to which industry you belong to. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Business & Management |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Business Strategy |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer Services |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Management of distribution marketting |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Lending |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | Dewey Decimal Classification |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Inventory number | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
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Dewey Decimal Classification | Non-fiction | Ernakulam Public Library | Ernakulam Public Library | General Stacks | 2021-03-20 | Purchased | 599.00 | KC-20-CRB-6249,2021/03/18 | 6 | 7 | 658.812 MUR/CU | E196200 | 2023-08-02 | 2023-08-02 | 2021-03-20 | Lending |